Our Services
What's more expensive: Train an employee and they leave or not train an employee and they stay?
Process ImprovementOur process improvement strategy is based on a thorough on-site analysis of your departments operations and interacting with the employees. Our Action plans are focused on the client’s needs and structured upon our findings and recommendations. Modifying existing written processes or creating new processes to better serve the customer and the dealer.
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Express ServiceDealership Express Service is a viable part of our industry, We offer both implementation for dealers that do not currently have an Express Department as well as training existing Express Advisors and Technicians.
Repair Order EvaluationThis is a unique and proven evaluation of Repair Orders, which includes a review of the Multi Point Inspections. The end result will show the strengths and weaknesses in Service Advisor selling techniques and Technician recommendations. These evaluations can be performed on or off site. A presentation of the findings will be reviewed and provided. Also provided will be a list of our recommendations that can be implemented by dealer management along with some that may require on site assistance.
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Service Advisor TrainingService Advisor training structured around the entire service process, from reception to an active delivery. One on one training may differ with each Advisor as each individual has their strengths and weaknesses. We will work with each person to further nurture those strengths and build on their weaknesses.
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AJ HOLSTAJ Holst is a highly skilled, passionate, automotive professional with 36 years of automotive experience.
For the past 10 years, AJ has been an independent consultant as President of AJ Holst Consulting. AJ has built a reputation as an energetic speaker and trainer among the dealerships he has worked with while facilitating at Infiniti dealerships on the ISERV/NSERV projects representing Ardent Learning and is skilled at virtual web facilitation as well. He has successfully trained many dealer personnel while implementing the Express Service Business model representing Service Operation Specialists to Chrysler, Subaru, Nissan and Acura. His passion for the industry, attention to detailed processes, and positive attitude allow dealership staff to have fun while learning strong customer-focused skills and techniques. Prior to AJ Holst Consulting, AJ worked his way up in the retail automotive setting as a product delivery specialist, sales consultant, service consultant, and service manager representing quality automobile lines such as Chevrolet, Nissan, Cadillac, Kia and Saturn. AJ prides himself as being a loyal employee as he worked the majority of his career for the same dealer group, Pine Belt Enterprises, one of the largest dealer groups in New Jersey. He has earned numerous awards as a sales and service leader in sales volume/profitability and customer satisfaction. When AJ is not flying around the country spreading Richard Branson’s motto, “Train you people well enough so they can leave, but, treat them well enough that they don’t want to,” he relishes spending time with his loving and supportive wife of 30 years which he met when she purchased her first vehicle from him. They are the proud parents of an MBA graduate from Georgetown’s McDonough School of Business and a successful consultant, and their pitty mix fur baby, Luna . AJ is an active member in his church, enjoys surf fishing, golf and cooking for his family. |
What our clients are saying
Jeff DeVries
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Jacob Billau
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Leigh Yates
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